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Access + Operations Advisor

Please see Special Instructions for more details.

Please provide a personal statement on your contributions to diversity, describing any professional skills, community experience, or willingness to engage in activities that advance institutional diversity and equity.

Posting Details

Position Information

Job Title Access + Operations Advisor
Job Description
Temporary Full-Time Leave Replacement Position
(ASAP until July 2024, with the possibility of extension)
8:30am to 4:30pm / Monday to Friday  
Pay Grade H ($29.16 to $31.22 per hour)

Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.

The Access + Operations Advisor provides administrative and system support to Accessibility Services for all facets in the provision of accommodations to students with disabilities. The Access + Operations Advisor consults on and provides input into developing, recommending, and implementing policies and procedures as well as individual student cases for Accessibility Services. 

The Access + Operations Advisor supports the development and implementation of initiatives and programming, and works on projects in support of accessibility, core system improvements and the ongoing development of training resources for students, staff, faculty, and administrators. The Access + Operations Advisor designs and develops operational tools and systems for Accessibility Services that optimize efficiencies for compiling student information and student records.

Some Typical Duties:
  • Maintain and update confidential Accessibility Services student records. Maintain confidential electronic filing and data system for student records. Ensure that confidential materials are secure. Run various reports, as necessary.
  • Maintain and update Accessibility Services information on ECU website. 
  • Provide administrative support with accommodation notices, including entering accommodation codes in ECU’s electronic information system and prepare accommodation notices to be sent to students.
  • Under the direction of the Executive Director, facilitate the hiring and oversee the work of Student Monitors and Teaching Assistants for note taking or exam invigilation: Review applications, complete hiring request forms, send out hiring notices, track timesheets and track and distribute notes from note takers.
  • Under the direction of the Executive Director, facilitate the hiring and oversee the work of interpreters and transcribers: Coordinate Moodle access and preparatory materials for classes, arrange for textbooks, track invoices, and provide information to faculty members regarding interpreters and transcribers in the classroom.
  • Provide administrative support in coordinating exam accommodations, including liaising with faculty.
  • Provide administrative support to students applying for and receiving Canada Student Grant funding, and funding through Assistance Program for Students with Permanent Disability (APSD).
  • Provide administrative support to students with Learning Disability Assessment Bursaries (LDAB) and prepare required annual reports to the BC Ministry of Post Secondary Education and Future Skills. 
  • Liaise with ECU Financial Services to ensure charges for services are appropriately allocated and recorded. 
  • Ensure software subscriptions are up-to-date and install updates, as necessary.
  • Provide administrative support in submitting statistical reports to PCAS (Post-Secondary Communication Access screening).
  • Provide administrative support in submitting requests to the BC Centre for Accessible Post-Secondary Education Resources, for alternate format materials.
  • Consult with Student Resource Coordinators and Executive Director, Counselling + Wellness, Access + Learning Support regarding policies and procedures as well as individual student cases. Provide input in developing, recommending, and implementing new policies and procedures.
  • Provide administrative support with the student Support Messaging System.
  • Respond to basic inquiries about Accessibility Services from a range of sources including in-person and via email. 
  • Monitor Departmental email accounts as required.
  • Schedule and facilitate student appointments with Student Resource Coordinators. 
  • Under the Direction of the Executive Director, may support special projects related to accessible teaching and learning environments. 
  • Perform other duties as required.
Required Qualifications
  • Bachelor’s degree in a related field, such as Education, Disability Studies, Psychology or Social Work.
  • Two years of experience in providing support services to persons with disabilities in an education setting (art school environment is preferred).
  • Or an equivalent combination of education, training, and experience.
  • Knowledge of guidelines, regulations, procedures, and policies governing the provision of support services to persons with disabilities.
  • Experience working with people with disabilities and disabling conditions.
  • Proven organizational, multi-tasking, and time management skills with the ability to prioritize appropriately to meet deadlines.
  • Strong interpersonal skills with the ability to work effectively independently and as a team member in a fast paced, student-centred environment.
  • Superior customer service, conflict resolution, and problem-solving skills.
  • Proficient in technology, including Microsoft Office, and student information systems.
  • Excellent oral and written communication skills.
  • Detail-oriented; ability to perform tasks with a high degree of accuracy.
  • Demonstrated ability to exercise sound judgement and maintain a high degree of discretion and confidentiality.
  • Ability to communicate effectively with faculty, students, staff.
  • Ability to respond and deal effectively with change and crisis situations.
  • Familiarity with specialized software for disabilities and other adaptive technologies.
Preferred Qualifications
Additional Information
Emily Carr University especially invites those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified people are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.
Posting Detail Information

Posting Number SA064-2023
Open Date 09/14/2023
Close Date 09/27/2023
Open Until Filled No
Special Instructions to Applicants
Please provide a personal statement on your contributions to diversity, describing any professional skills, community experience, or willingness to engage in activities that advance institutional diversity and equity.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Diversity Statement
Optional Documents