Skip to Main Content

Student Resource Coordinator, Policy Navigation + Support Messaging System

Please see Special Instructions for more details.

Please provide a personal statement on your contributions to diversity, describing any professional skills, community experience, or willingness to engage in activities that advance institutional diversity and equity.

Posting Details

Position Information

Job Title Student Resource Coordinator, Policy Navigation + Support Messaging System
Job Description
Temporary Full-Time One Year Excluded Position
(possibility of extension)
8:30am to 4:30pm / Monday to Friday
Grade 8 ($39.56 to $52.75 per hour)


Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.

The Student Resource Coordinator is a case manager, support, and resource for students. The Coordinator is knowledgeable and informed regarding student stressors, wellness, accessibility and learning support needs and other challenges, and develops resources and delivers programming to respond to those needs. The Coordinator receives and assesses a wide range of requests for assistance which may include counselling intake, responding to critical and urgent mental health needs, and receiving and supporting student complaints. The Coordinator facilitates solutions utilizing a wide range of internal and external contacts, elevates concerns, makes referrals as appropriate, and makes recommendations with respect to remedies and resolutions.
Working as part of a small team of Coordinators and other professional staff in the Department, the Coordinator will generally be assigned an area of focus (Counselling, Wellness, Policy Navigation or Learning Support) and will cross-train and provide back-up in all the Department’s service areas.

Some Typical Duties Include:
  • Educate students about counselling, wellness, learning support, and accessibility services and the steps involved in accessing services. In conjunction with and under the oversight of Counsellors and the Executive Director, Counselling + Wellness, Access + Learning Support, develop and deliver a regular schedule of programming that increases student awareness of available counselling and accessibility supports; promote mental health and wellness; and foster communities of student engagement, belongingness, and support.
  • Serve as a resource, support, and case manager for students, and facilitate access to a range of services, from counselling and wellness services to accessibility and learning supports.
  • Conduct intakes for Counselling and Policy Navigation. Provide assistance to students in navigating university policies and procedures, including complaint and appeal processes. Develop and recommend policies or policy revisions that help ensure students are supported with respect to accessibility and wellness and better able to exercise their rights of access and rights to complain, or appeal decisions that impact them.
  • Receive confidential and private student concerns and complaints against students, faculty, staff, or administrators, and gather additional information. In consultation with the Executive Director, may escalate complaints to the appropriate individual or department within ECU. Support the student in the complaint process. In the case where a student makes a formal complaint, accompany them to hearings, meetings or appeals. Prepare confidential case files, confidential reports, and recommendations. The Student Resource Coordinator may make reports and recommendations related to discipline and may participate in disciplinary processes.
  • Monitor and coordinate responses to messages received through the Support Messaging System and conduct appropriate outreach.
  • Receive and assess reports from members of the ECU community including students, faculty, and staff regarding distressed and distressing or concerning behavior of students, and conduct outreach as appropriate.
  • Consult with Counsellors and/or Executive Director, Counselling + Wellness, Access + Learning Support on complex cases, medical documentation, and cases of safety concern.
  • Provide consultation to faculty, staff, and admin in supporting students in the teaching and learning environment.
  • In consultation with the Executive Director or Counsellors, conduct risk assessments and crisis intervention and follow-up and provide emergency consultation to students and staff. May accompany a student at risk to hospital or other service or support facility when necessary.
  • Continually assess current and emerging needs of the student body with respect to counselling, wellness and learning support and collect data and evaluate services and supports to identify gaps and make recommendations for new or revised programming, supports and services.
  • Develop and implements a communication strategy to connect the student population with counselling and wellness programming activities and workshops taking place in the EC community, to foster a sense of community and maximize attendance and participation in these events.
  • Collaborate with various departments to identify and address students’ wellness needs, including Emily Carr university Students Union, Foundation Studies, Continuing Studies, Career + Work Integrated Learning, Writing Centre, Library, Aboriginal Studies, Graduate Studies, and academic areas.
  • Provide guidance and coaching to students in addressing conflict and navigating barriers that may be impeding their capacity for academic success and personal development, and support students in advocating for themselves and articulating their concerns.
  • Develop and deliver workshop and training to faculty, staff, and administration on topics related to mental health, counselling, wellness, and accessible teaching and learning environment.
  • Participate in data collection and analysis related to area usage including maintaining statistics and database of clients and producing various reports.
  • Keep current with best practices in the field of mental health, counselling, wellness, and social justice.
  • Provide leadership, support, and consultation to the university community on topics related to counselling, mental health, social justice, and accessible teaching and learning environment, as well as liaising with external service providers.
  • Foster a culture of Justice, Equity, Diversity, and Inclusion (JEDI) by remaining current in JEDI trends that impact their field of work and make recommendations to the Executive Director for improvements in support of the ECU community, and the strategic goals of the University.
  • Perform other related duties as required.
Required Qualifications
  • Master’s Degree in Counselling Psychology or Social Work.
  • Minimum two years’ direct experience, ideally in case management in post-secondary, public or community mental health, or a related setting. Experience in an art and design environment an asset.
  • Or an equivalent combination of education and experience.
  • Experience with intake and investigation of confidential and sensitive complaints.
  • Experience providing culturally appropriate support to diverse populations.
  • Experience with program development, event planning and health and wellness promotion.
  • Independent and sound judgment.
  • Ability to work collaboratively as part of a professional team.
  • Knowledge of conflict resolution and restorative justice practices.
  • Trauma-informed practice and interviewing skills.
  • High degree of integrity, confidentiality, and discretion.
  • Knowledge of principles of EDI, human rights, and privacy legislation.
  • Demonstrated commitment to justice, equity, diversity, inclusion, and reconciliation.
  • Strong written and verbal communication skills including public speaking and group facilitation skills.
  • Proficiency with Microsoft Office, Adobe Creative Suite, email, and social media.
  • Valid BC Driver’s License.
Preferred Qualifications
Additional Information
Emily Carr University especially invites those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized. These include women, persons with diverse gender expressions and identities, persons of all sexual orientations, racialized persons, persons with disabilities, and First Nations, Metis, Inuit and Indigenous persons. All qualified people are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.
Posting Detail Information

Posting Number SA063-2023
Open Date 09/13/2023
Close Date 09/27/2023
Open Until Filled No
Special Instructions to Applicants
Please provide a personal statement on your contributions to diversity, describing any professional skills, community experience, or willingness to engage in activities that advance institutional diversity and equity.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Diversity Statement
Optional Documents